Sylva Auto Repair

Dillsboro automotive impressed me with their level of thoroughness and their no nonsense approach. Got new tires and balancing at a solid price and feel like I was given a fair deal for quality work. The SUV rides smooth and feels good, and the way they handle the booking of an appointment is the most professional and personable experiences I have had with any business in a long time. I was able to set it up entirely through text messaging and the agent that I was communicating with was an actual person who responded to my requests and queries like a real, knowledgeable human. Instant comfort in knowing that, then on top of that I was given an extremely thorough set of options as to the work I wanted done. The estimated prices were all there for any job I choose to go with, and I was free to choose whichever without feeling pressured to make any decision. I was able to book during a busy day at work by exchanging texts when I had time to. Didn't have to wait on the phone for someone, didn't feel the slightest bit out of the loop or misinformed about the work that would be done or how long it would take. I really can't recommend these folks enough, IMO. In this day and age it is really really hard to find a business that feels like it is working for your benefit instead of working to make your life more confusing and complicated. Dillsboro Automotive is the real deal, top to bottom.

I work at Kennedy Space Center and from an operational efficiency perspective Dillsboro Automotive is on par. They were on time with the appointment, quickly performed the diagnosis, provided an estimate, got the parts, and affected the repairs. I was a “waiter” so I greatly appreciated the swiftness of their work. Definitely coming back.

I work at Kennedy Space Center in Florida and from an operational efficiency perspective Dillsboro Automotive is on par. They were on time with the appointment, quickly performed the diagnosis, provided a fair estimate, got the parts in no time at all, and affected the repairs. I was a “waiter” so I greatly appreciated the swiftness of their work. Definitely coming back.

Every one was very nice and professional; my appt was only for oil changed and tired rotation but; they also found other issues we need to take care in my car. I am happy they not just limited their service but; also recommended to me other things need to be done. I went here because a friend of mine recommended it. I am super busy all the time and normally I have to make appts and organized my days even my weeks ahead. I made an appointment for oil changed in another location close to exit 74 on the way to Cherokee but; after waiting a little more than 2 hrs they jut forgot me and asked just to leave to do my other Appoitments I had during that day then comeback again after waiting 2 hrs I though was not to nice there were other situations before this happened this day so; I was really looking for a new garage to take care my car needs. I am so happy Ms. Lisa recommended it to me. It was very fast and super professional the oil was change, tires rotated and inspection done and I was back to my day by no time. Nelly at the desk is super nice as well. They also bilingual which is great this days.

Brought in my car to have it checked out for an exhaust issue. They did a very thorough check of everything front to back and laid out every issue with detailed concerns. I knew my car wasn't in the best shape and while I didn't bother getting a lot of it fixed I knew they were being honest and forthright. The customer service was great start to finish and they couldn't have been any more open and honest about the potential costs including labor upfront. If you care about your car and want someone who cares just as much make sure to check this place out.

Your team and communications is excellent. Everything taken care of now works. Thank you for the loaner car. It made my life doable while you did your job at a reasonable cost. Your office lady is a GEM as well. I will definitely be back for all automotive needs!

Wonderful experiences with Nelly, Will, and Socks (pictured 😊). They were very thorough in the diagnoses and offering of multiple informed solutions to a number of concerns I brought in with my lifted truck (regarding a variety of areas to include welding, electrical, brakes, suspension). I was also working under time constraints, as I was only in town for a short visit, and they really impressed me both with their communication toward and care in making sure that everything was completed in time. They have a great digital system of providing diagnoses/quotes, too, so you can see everything written out and take your time in decision-making, as well as have all the information for future reference. Highly recommend!

Place is great I'll definitely be using them more often.