I first started using Dillsboro Auto five years ago. In these past years I’ve always been impressed with their honest and reliable service. This last visit I was somewhat apprehensive due the previous visit about six months earlier. The previous visit I was presented with a long list of work my vehicle “required” and felt that the Service representative was pushing for it to be scheduled to be completed. This was something I had never experienced before with Dillsboro Auto as I have always trusted their judgement and they would always explain and let me know if there was a concern, especially safety concerns. I’m pleased to say that this last visit was excellent and my experience and confidence was renewed. I will now continue to highly recommend their service. The communication was great, they fixed my vehicle in a timely manner and it felt like it was the Dillsboro Auto that I originally trusted and appreciated.
We're grateful for your candid feedback regarding your recent visit to Dillsboro Automotive. Your trust and loyalty over the past five years means a great deal to us, and we value your honesty in sharing your experience. We sincerely apologize for any apprehension you may have felt during your previous visit six months ago. It's paramount to us that every customer feels comfortable and confident in our service recommendations. While we may suggest maintenance, we believe is necessary for the longevity of your vehicle, it's never our intention to be overly pushy about these recommendations. We've taken your feedback seriously and addressed this internally to ensure our service representatives uphold our standards of transparency and integrity. We're delighted to learn that your most recent visit surpassed your expectations and restored your confidence in us. Providing excellent service and clear communication is our priority, and we're thrilled we could fulfill that promise during your visit. Your recommendation is invaluable to us, and we're committed to continuing to serve you and your vehicle with the same care and professionalism you've come to expect from Dillsboro Automotive. If you ever have further questions or concerns, please don't hesitate to reach out. Thank you for choosing Dillsboro Automotive!
- Dillsboro Automotive